Returns Policy
We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought.
If you change your mind...
Within 30 days
- We have a 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition,please include a brief letter including your name and address and an explanation as to why you are returning the item(s).
- Please note that we will not be able to refund your postage if you used a paid for service.
- You can expect a refund in the same form of payment originally used for purchase within 10-15 days of our receiving your returned product
- Our 30-day money-back guarantee does not affect your statutory rights.
If there's a fault with the product...
- Most of the items listed on the InYourBasket.com website are covered by a manufacturer's warranty.
- If for any reason there is a fault with the product you have purchased please return the item using the Free Post returns address detailed on the invoice or call us on 01481 811172 and we will arrange for you to be refunded or the item replaced.
Distance Selling Regulations
If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund. This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed.
Order cancellations must be made in writing (email is acceptable), within seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s). Please return the goods within 14 working days.