Frequently Asked Questions
- What Payment methods do you accept?
- Can I collect my item(s)?
- How long will it take for me to receive my order?
- Do I have to register to make an order?
- How do I change my password?
- How do I know your website is secure?
- Can you take me off your mailing list?
- Do you ever run out of popular product lines?
- What do I do if I have not received my order?
- Do you do wholesale?
What Payment methods do you accept?
We accept all major credit cards as listed; Visa, Delta, Maestro, Switch, Visa Electron and MasterCard. We also accept payment through PayPal.
Can I collect my item(s)?No, unfortunately we don't have a retail shop. We only take orders via our website, or over the phone.
How long will it take for me to receive my order?Orders are normally dispatched within 1 working day and the majority of orders are delivered in 3-4 working days. However we cannot guarantee the speed of the Royal Mail service so we ask that you wait 8 working days before contacting us, if you haven't received your goods. If you are not in, Royal Mail will leave a delivery card at your address asking you to collect your parcel from your local sorting office.
Bailiwick of Guernsey Deliveries
Orders are normally dispatched within 1 working day. The majority of items are delivered within 1-2 working days of order placement. Please wait 8 working days before contacting us, if you haven't received your goods.International Deliveries
Please allow up to 14 working days for deliveries to Western Europe and up to 20 working days for deliveries to the rest of the world. Prices are calculated by weight and will be clearly stated when you reach the checkout page. We are able to offer the following postage services;- International Parcel - This standard service is available for worldwide delivery. The delivery times expected for Western Europe is 5-7 working days and 7-10 working days for the rest of the world. Charges are calculated by weight.
- International Priority - Delivery times are expected in 5-7 working days, This service requires signature upon receipt of goods. Charges are calculated by weight.
Do I have to register to make an order?
As an internet company, we do request that you register with us and place your orders online. However, we appreciate not all of our customers have email addresses set up (Required for registration), and as such we do facilitate telephone orders up to the value of £50.00. Please contact us for further information.
How do I change my password?To change your password, simply login to your account, select Login Details under My Details and type in your new password as directed.
How do I know your website is secure?Security is extremely important to us, our Website has security measures in place to protect the loss, misuse and alteration of the information under our control. Certain areas of our site use industry standard SSL to encrypt sensitive data, such as your billing address details. We record IP address of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities in investigating suspected lawbreakers. For your added security all payment pages are hosted and processed by RBS WorldPay which means that we don't hold records of your credit card details.
Can you take me off your mailing list?If you no longer wish to be kept up to date with our special offers and any voucher codes, you can remove yourself from our mailing lists by logging into your account page and selecting Contact Details & Billing Address under My Details. At the bottom of your details is an option for you to be included or excluded from any correspondence.
Do you ever run out of popular product lines?Occasionally yes. In the unlikely event that an item is not in stock we will contact you within 72 hours of the receipt of your order. You will have the option of cancelling or continuing with the remainder of the order. If you would like to be emailed when a particular product comes back into stock please contact us with the product details.
What do I do if I have not received my order?If you have not received your order after 8 working days since dispatch (14 days for Western Europe or 20 days for Rest of the World) please initially check with your post office to ensure that they do not have the parcel, and then if they do not have it please contact us and we will take further action.
Do you do wholesale?InYourBasket.com is an online retailer which is set up to sell directly to Customers and is not a wholesaler. We do not sell large quantities of individual items. Consideration can be given to wholesale if you are a trader, or potential operating partner, who will purchase across the range i.e. small quantities of many products not large quantities per item. Please contact us for further contact information.